Refund policy

Return Policy:

1. All livestock purchases are non returnable, due to the complex packaging procedures and precautions needed to ship them.

2. All dry-good purchases may be returned if unopened. If the packaging for any dry goods have been opened but unused, it may still be eligible for return.

(a) Dry goods that have been opened and unused may be returned if it is able to be returned back exactly the same as it was received.

(b) If seeking to return any dry good product, the buyer must provide a video of whatever it is they are attempting to return to ck.fishworld.online@gmail.com.

(c) Our team will then provide you with the information of whether or not you are eligible for a dry good return.

3. If any dry good product has been used, damaged, or altered in any noticeable way, it is no longer eligible for a return.

4. We have NO control over any product that has been lost, damaged, or delayed due to POSTAL SERVICES, therefore we are NOT responsible if any of these rare occasions may occur.

Shipping costs are not covered for any returns.

Returns will result in store credit towards a future purchase (unless stated otherwise).

Livestock DOA Refund Policy:

Here are the conditions that must be met in order to be eligible for our DOA claim:

1. The package must be received on the first delivery attempt.

2. (a) If any livestock show up DOA, you must leave the packaging it is in sealed/unopened.

(b) Take a video of the DOA livestock in the unopened bag it arrived in to be eligible for the DOA claim. Opening the packaging that any product arrives in, ends the arrival period and indicates that all products have arrived in an acceptable condition.

3. All claims and video files must be received within 24 hours of the package's first arrival to the buyer's address. Videos must be sent to info@ckfishworld.com. Failing to provide a claim or video file to the above email address therefore voids any eligibility for a DOA claim.

All valid DOA claims will be replaced with the same species fish or given credit towards your next store order (unless stated otherwise).

No money refunds will be issued for DOA livestock (unless stated otherwise).

Shipping charges are not covered by DOA policy.